DOBSONS follow The Law Society's "Client's Charter", which is your guide to what to expect from us in client care.
Whilst we have various duties to you as our client, we can only give our best advice and service if the information you give us is accurate and complete.
put your interests first when representing you;
be polite and considerate in our dealings with you;
find out from the start what you are hoping to achieve and aim to make sure that your expectations are realistic;
make every effort to explain things clearly, and in terms you can understand , keeping jargon to a minimum;
agree with you the type of service you can expect to receive;
tell you who will be handling your work;
explain what the costs are likely to be;
keep you informed of costs throughout so that you can work out if a particular course of action is worth following financially;
respond to your letters and phone calls;
tell you about any developments and update you on progress as work proceeds;
give you a clear bill which shows the work done and the amount charged;
treat all clients fairly and not discriminate against anyone
keep what you tell us confidential and
refuse to act for anyone else if doing so might compromise your confidentiality
Other legal and professional duties may occasionally affect our ability to meet these standards. For example, we have a legal duty to release information about suspected money laundering or our duty to the court can override our duty of confidentiality or the duty to put your interests first.